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Friday, 24 April 2020

Supporting our Members and our Communities

From our CEO
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IHGRC
Andrew Herman
Club 211671100
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From our CEO
Dear Andrew,

As a valued member of IHG® Rewards Club, we hope that you and your loved ones are safe and healthy.

Everyone at IHG Hotels & Resorts passionately believes our world is meant to be explored. When the time comes, and it is safe to do so, we will be ready to welcome everyone through our doors. In the meantime, we wanted to update you on a couple of areas:

IHG Rewards Club Update

We continue to monitor the evolving situation and keep our cancellation policy and loyalty program under constant review. With that in mind, we are making further changes to IHG Rewards Club to support you to manage your status, points and benefits this year:

Membership Status
  • Your IHG Rewards Club status will be automatically extended through January 2022.
  • As previously shared, we reduced Elite membership criteria by 25% or more for 2020.
Points Expiration
  • Points never expire for all members with Elite status (Gold, Platinum and Spire).
  • We have paused points expiration until December 31, 2020 for Club members.
For full details (including our cancellation policy) please visit our website.

Bringing True Hospitality to one another and our communities

Our hotels are at the heart of thousands of communities around the world, and we've always found ways to play our part in times of trouble. We continue to do that now - providing care to those who need it most around the world, including:
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We hope these changes and updates are of help to you. For more updates, including temporary hotel closures and our approach to cleanliness, safety and well-being, please visit our website.

The disruption to our lives amidst this pandemic is nothing like we have seen before, and for those of us passionate about hospitality and travel, it is especially hard. But until we see each other on the road again, please stay safe and be well.

Thank you,



Keith Barr
Chief Executive Officer
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