IHG's Clean Promise

We're committed to high levels of cleanliness View with Images Andrew Herman Club 211671100 Sign In When you're ready to travel again, we'll be ready to welcome you. Dear Andrew, The future of travel may look different but a safe, secure stay is fundamental to deliver True Hospitality, and that will never change. As the world adjusts to new travel norms and expectations, we're enhancing cleanliness and supporting your personal well-being throughout your stay by using new science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey and launching a global IHG® Clean Promise. Our commitment to cleanliness and well-being We have a long-standing commitment to rigorous cleaning procedures. Launched in 2015, our IHG Way of Clean program was developed with Ecolab and Diversey, both world leaders in hygiene and cleaning technologies and services. IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants and is being expanded with COVID-19 protocols - many of which are already in place, and reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities. You can expect to see evolved procedures in every area of the hotel, which may include: Reception: Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out Guest Room: Visible verification of sanitized items (e.g. glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, social distancing, 'last cleaned' charts, best practices for pools, fitness centers and lounges Food & Beverage: New standards and service approach to buffets, banquets, room-service and catering We are working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping you – our guests – safe in this new environment, which may include: Cleanliness information in hotels and on IHG.com Social distancing operating procedures and signage Guidance on the use of protective equipment as necessary by hotel colleagues Updated colleague training and certification Availability of individual guest amenity cleaning kits Hand sanitizer and disinfecting wipes available in guest rooms and at high-touch points throughout hotels IHG Clean Promise Underpinning all of this will be our IHG Clean Promise. Rolling out globally from June 1, 2020, you can be reassured that: Leading this work is our Global Cleanliness Board, a group of IHG experts in operations, health, safety and guest experience working with our external specialists from Cleveland Clinic to define solutions and best practice. For more information, please visit www.ihg.com/clean. I hope this gives you reassurance as you look ahead to future travel plans – because when you're ready to travel again, we'll be ready to welcome you. On behalf of everyone at IHG Hotels & Resorts, thank you for your continued loyalty, trust and support. Best wishes, Keith Barr Chief Executive Officer Stay                        Offers                        Meetings                        Our Brands Download Our App: Stay   |   Offers Meetings   |   Our Brands    Download Our App: Terms and Conditions You are subscribed as: AHERMANW10@GMAIL.COM. To unsubscribe from IHG Rewards Club Special Offers & Promotions, please click here. If you unsubscribe from email subscriptions, we will continue to send you important, time-sensitive messages related to a recent transaction, such as reservation confirmations. You may also contact the IHG® Rewards Club Service Center directly at IHG® Rewards Club, P.O. Box 30320, Salt Lake City, UT 84130-0320, USA. To change/update any other IHG® Rewards Club email communication preferences, please: 1. Go to www.ihgrewardsclub.com/email. 2. Log in to your account profile with your IHG® Rewards Club number and password. 3. Change your email preferences in the Communication Preferences section as desired. Your privacy is extremely important to us. Read our Privacy Statement. © 2020 InterContinental Hotels Group, Three Ravinia Drive, Suite 100, Atlanta, Georgia, 30346-2149 USA. All rights reserved. Most hotels are independently owned and/or operated.